Jack Devereux is a manager for Company XYZ. He has been with the company for about seven years and was recruited from Company XYZ’s main competitor. Jack is a forward-thinking individual and wants to figure out ways to help retain “star” employees. He is noticing that many of his better employees have left the company because of better job offers. He decides that it is time to have a serious conversation with his employees.
After holding a town hall meeting with his employees, he learns that employees feel that they are being micro-managed and that they are being overworked. One employee mentions that she does not agree with the “zero tolerance for cyberloafing” policy and that several of her colleagues left this company because of this unnecessary policy. Cyberloafing is a term used to describe the actions of employees who use their Internet access at work for personal use while pretending to do legitimate work. Jack didn’t think his “zero tolerance for cyberloafing” policy was such a bad idea when it was first implemented a year ago. After the meeting, Jack shares the newly revealed information with the CEO who asks him to consider revisiting the policy. Jack is hesitant about revising the policy for a number of reasons.
Jack decides to call his old college Business Professor and discuss this issue affecting retention levels. His old college professor is disappointed with the zero tolerance for cyberloafing policy. He explains, “Employees deserve some autonomy at work.” Jack thanks him for his time and decides to consider all feasible options.
Some specific articles on this topic to get you started:
Kim, K., Del Carmen Triana, M., Chung, K., & Oh, N. (2016). When Do Employees Cyberloaf? An Interactionist Perspective Examining Personality, Justice, and Empowerment. Human Resource Management, 55(6), 1041-1058. doi:10.1002/hrm.21699
Huma, Z., Hussain, S., Thurasamy, R., & Malik, M. I. (2017). Determinants of cyberloafing: A comparative study of a public and private sector organization. Internet Research, 27(1), 97-117. Retrieved from https://search-proquest-com.ezproxy.trident.edu/docview/1857362107?accountid=28844
Lim, V. K. G. (2002). The IT way of loafing on the job: Cyberloafing, neutralizing and organizational justice. Journal of Organizational Behavior, 23(5), 675-694. Retrieved from https://search-proquest-com.ezproxy.trident.edu/docview/224894847?accountid=28844
Once you have finished reading about this topic and reviewing the background materials, please write a 2- to 3-page paper (either in essay format or Q & A format) addressing the following questions:
From an employee’s perspective, what are the pros and cons to cyberloafing while at work? From a management perspective, what are the pros and cons to cyberloafing while at work?
Should Jack consider revising the current policy? Should a policy be changed once it is implemented? Will he be sending mixed messages to his employees?
Should all policies be revisited from time to time to see if they are relevant and practical? If so, how often?
Do you agree that employees deserve some autonomy at work? Do you think retention levels will improve if employees have more autonomy? Justify your response.
If employees have time for cyberloafing, does that mean that they need more work to do? Should managers conduct a work flow analysis? What are some options?
As a future manager, discuss your internet-usage policy in detail so there is no confusion among the employees.
Be sure to support your arguments with references to the background readings and your research.
Be sure to review your TurnItIn Originality report. It cannot be over 20%.
The Case papers in this course will be evaluated using the criteria as stated in the Case rubric. The following is a review of the rubric criteria:
Assignment-Driven: Does the paper fully address all aspects of the assignment? Is the assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements?
Critical Thinking: Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis?
Business Writing: Is the essay logical, well organized and well written? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included? Are paraphrasing and synthesis of concepts the primary means of responding, or is justification/support instead conveyed through excessive use of direct quotations?
Effective Use of Information: Does the submission demonstrate that the student has read, understood, and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student’s use of relevant and quality sources? Do additional sources used provide strong support for conclusions drawn, and do they help in shaping the overall paper?
Citing Sources: Does the student demonstrate understanding of APA Style of referencing, by inclusion of proper citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all sources cited in the paper been included on the References page?
Case reports are to be prepared in Microsoft Word and should be 2-3 pages in length, in addition to a cover page (course name and number, module number, session name, Attention is to be given to citing sources of information in-text (within the body of the paper) as well as in the end references section of your paper.